Diamond Jewellery Resizing & Exchange Policy

Ring Resizing Policy

We want your jewellery to fit perfectly.

Free First Resizing
We offer one-time free resizing for all eligible rings.
Valid within 7 days from delivery.

Eligibility
Resizing is applicable only if:

• The product is unused and in original condition

• Accompanied by original invoice and certification

• Requested within the eligible time window

Non-Resizable Products

• Full eternity rings

• Rings with intricate or full-diamond settings

• Customised or engraved jewellery

Resizing Limit
Maximum adjustment: ±2 sizes

Processing Time
Resizing takes 7–12 working days after product pickup

Additional Resizing
Any resizing beyond the first free service will be chargeable.
Charges depend on design and material changes.

Exchange Policy

We offer a hassle-free exchange process to ensure your satisfaction.

7-Day Easy Exchange
Exchange requests must be raised within 7 days of delivery.

Exchange Value
Products are eligible for up to 100% exchange value.
Value will be adjusted against the new purchase.

Conditions for Exchange
Product must be:

• Unused and unworn

• In original packaging

• With invoice and diamond certification

Non-Exchangeable Items

• Customised or engraved jewellery

• Items purchased during clearance or special sales

Lifetime Exchange Policy

We offer a lifetime exchange on all our diamond jewellery.

How It Works
You can exchange your jewellery anytime in the future.
Value will be calculated based on:

• Prevailing gold rate

• Diamond value

Deductions (if applicable)

• Making charges may be deducted

• Minor service or handling fees may apply

Refund Policy

7-Day Return Window
Returns are accepted within 7 days of delivery.

Refund Process
Refund will be processed after quality check.
Amount will be credited to the original payment method.

Deductions

• Shipping charges

• Payment gateway fees

Pickup & Delivery

We provide secure reverse pickup for all resizing and exchange requests.
All shipments are fully insured.
Customers will be notified at each step.

How to Request

To initiate resizing, exchange, or return:
Email: support@wpbcup.thediamown.com
WhatsApp: +91 97264 09511

Important Notes

• Slight variations may occur after resizing due to design limitations

• All requests are subject to quality inspection approval

• The brand reserves the right to modify the policy at any time